Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.
Returns
- Time Frame: You have [30/60] days from the date of purchase to initiate a return.
- Condition: Items must be unused, in their original packaging, and with all tags attached. Items that show signs of wear or have been used cannot be returned.
- Exclusions: The following items are non-returnable:
- Sale items
- Personalized products
Process: To initiate a return, please contact our customer service team at [customer service email/phone number]. Include your order number and reason for the return. We will provide you with return instructions.
Refunds
- Method: Refunds will be processed back to the original payment method used at the time of purchase. Please allow [5-10] business days for the refund to appear in your account.
- Shipping Costs: Original shipping charges are non-refundable. If you are returning an item due to an error on our part (e.g., wrong item, defective item), we will cover the return shipping costs.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Customer Support
If you have any questions or need assistance, please contact our customer service team at [customer service.
Contact us at info@divainme.com for questions related to refunds and returns.
